Fireflies.ai

Fireflies.ai sends an AI notetaker — a bot named Fred — into your meetings so nobody has to type minutes again. Once connected to your Google or Outlook calendar, it automatically joins scheduled Zoom, Google Meet, Microsoft Teams, or Webex calls, records the audio, and delivers a speaker-labeled transcript, AI summary, and extracted action items within minutes of the call ending.

Its standout feature against rivals like Otter.ai and Fathom is what happens after the meeting. Every call lands in a searchable archive, and AskFred — a ChatGPT-style assistant — answers questions across it: “What pricing did we quote Acme in March?” or “List every objection from this week’s demos.” Topic trackers can automatically flag mentions of competitors, budgets, or churn risk across all conversations, which turns the archive into a lightweight conversation-intelligence tool — territory usually owned by expensive platforms like Gong.

Fireflies also pushes notes where work happens: summaries to Slack channels, call logs to Salesforce and HubSpot records, tasks to Asana. For calls without a bot-friendly platform, mobile apps and a Chrome extension capture in-person conversations and browser audio.

Key Features

• Auto-joins Zoom, Google Meet, Teams, and Webex calls from your calendar
• Transcripts with speaker identification in 100+ languages
• AI summaries with keywords, action items, and time-stamped outline
• AskFred assistant for querying individual meetings or your whole archive
• Topic trackers for competitor, pricing, or objection mentions across calls
• Soundbite clips for sharing key moments without the full recording
• Integrations with Slack, Notion, Salesforce, HubSpot, Asana, and Zapier

Pricing

• Free: limited AI summaries and transcription credits with capped storage — enough to evaluate it properly
• Pro: about $10/user/month billed annually, with unlimited transcription and full AskFred access
• Business: about $19/user/month billed annually, adding video recording, conversation analytics, and unlimited storage
• Enterprise: around $39/user/month with SSO, private storage, and admin rules

Best For

Sales teams that want CRM notes filled automatically, customer success and recruiting teams reviewing lots of calls, and remote companies that treat meeting records as a searchable knowledge base.

Limitations

A visible bot participant changes meeting dynamics — some external clients decline to be recorded, and Fathom’s quieter approach can feel less intrusive. Transcript accuracy is good but not perfect with strong accents or people talking over each other, and teams that need video replay must pay for Business, not Pro.